Refund policy
In case customer wants to return a product, other than product made to order, the customer must write to us at Draazsales@gmail.com, a prompt response is assured to such mails. Customer can also call us at our customer service number +91 9899823888, which remains open from Monday to Saturday between 10.00AM to 05.30PM (IST) except declared holidays.
Terms & conditions for return:
These terms of returns and exchange are limited to direct sale by DraazScarf only and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.
The original shipping charges and duties will not be refunded.
Product must be returned to us within 7 days from the date it was shipped to customer.
Product must be unused, unworn, unwashed and undamaged. Product With Acceptable Only In Original Condition.
Product must be returned with all tags original condition along with all packing material, courier receipt, invoice & other papers.
Where provided, Cloth Bag(Indian Designer potli) and any designer packaging such as authenticity cards, dust bags,Cloth tags etc. must be returned with the product.